allheart Reviews

I spent hours looking for just the right scrubs, adding to my cart, paying for the scrubs & anticipating my package delivery, right? Then a week later, check the status of my order to find IT'S BEEN CANCELLED! No email notification or any other communication from AllHeart, just cancelled. And when I called to find out why they tell me it's because my shipping address and mailing address don't match. No they don't, I set it up ship to my office... and if it mattered, why offer to bill and ship separately?! Then I call customer service located in The Middle East because, they outsource our jobs to them & couldn't get an honest reliable answer to save my life. I will never order from them again.

They will not own up to a mistake made in embroidery and will not accept my return or give any credit or discount for future order needed to replace labcoats with error. Customer service is a joke. Will never order from this company again. I ordered from another company soon afterwards. They make sure there is no error as the receipt that they email you even has the embroidery selection on it for your review. All Heart's receipt does not show the embroidery and there's no opportunity to review it just in case of errors. You pretty much are at their mercy that they will get it correct. Nothing is given in writing. Again, poor customer service.

THEY CANCELLED MY ORDER TWICE, I ORDERED FOR THE THIRD TIME AND THEY SAID THAT EVERYTHING WAS OKAY FOR MY ORDER TO BE SHIPPED. NOW I CALL AGAIN AND THEY SAY MY ORDER ITS BEEN CANCELED AGAIN! NO NOTIFICATION NO CONTACT OR ANYTHING. STAY AWAY FROM THIS STORE IT SUCKS!

I spent 182 $ on a stethoscope and never received it. After a few months I called to ask where it was and they said they could to longer track it because it had exceeded the 120 day mark. The package was lost, they did not know here it was and they could not give me a refund because I ''should have called earlier''.

Ordered 2 pairs of Smitten pants and returned them because they were too big. The returned was received by them on June 17th. I inquired about my credit via chat and the chat said the credit was declined by my credit card company. Ridiculous thing to tell me because credits are not declined. I called customer support and they said there was a glitch in their system and they were having issues They offered a gift card and I declined. Still don't have my credit back. I will stay on them because withholding a credit when it is due is not right! They will be hearing from me again and again, but I will never order from them again. I do love the Smitten pants though.

Beautiful embroidery service.
Some decent clearance deals.
But beware- anything you buy on sale YOU HAVE TO PAY TO RETURN.
I bought 2 sets of the same size. One fits perfectly & the other cannot even get on!?
I have a pair of scrub pants that I paid $9 for. They don't fit. I have to pay $8 to return $9 pants!
I don't like buying anywhere that I can't return for free if it doesn't fit when it arrives! That's just crappy service.

This is a dishonest (and sneaky!) company —I never received a refund which they promised over and over again as I followed up multiple times over the phone and email. Beware: they sound very polite on the phone and in their customer service emails —until you realize they have dishonest stock phrases that they use to delay and make excuses as you get shunted from one person to another such as: "We just need to verify with our warehouse team that we received your return-is it ok if we get back to you within 24 hrs?" No call. The next time you call: "It's in the capable hands of our warehouse team; as soon as we hear from them we will contact you." No call. Next call "We no longer have your credit card information on file for the refund. Only a manager can take that information. Is it ok if someone gets back to you within 24 hrs.?" No call. Next call "We don't see you order on file. " You read the order # to them. "Oh ok. Our warehouse manager is not on the floor right now. Is it ok if someone calls as soon as we hear from them? This went on literally for months and still hasn't been resolved. Last email I reveived a message that said the message was undeliverable/inbox was full.

I was very very disappointed about the products, size is not good, too, big, too small, and then the returning is not free, I end up pay 15$ ship back myself, I did not keep any cloth, size is all wrong, fabric smell terrible, quality is rough, I just can wear anything that is not soft as my skin, anything is rough than my skin is a terrible itch.

I ordered 2 white jackets and had my name embroidered. I have ordered the exact same jackets and they were white. I again ordered the white option. I was sent 2 creamy/off white jackets. I sent them pics. They keep lying saying that the jackets have always been this color. I sent pics of the exact same jacket the I ordered from them previously next to the new jackets and they still stand by their claim…. Even though the option to select is listed as "white". They first offered a 50% discount and then said no discount because I left a bad review

Ordered a stethoscope for a graduation gift and received the case BUT NO STETHOSCOPE INSIDE!!! I reached out to customer service and they said they couldn’t do anything else for me. SO I PAID $120 FOR A BOX WITH NO STETHOSCOPE.